www.ricsbooks.com

RICS Books is the commercial publishing and bookselling arm of the Royal Institute of Chartered Surveyors supplying books and software for the surveying, construction and property professions.

In 2002 WebXpress was commissioned to develop an Amazon-style e-commerce site for RICS Books. The main objective was to maintain the highest level of customer service at all times, including providing the highest standard of technology, efficiency of operation, and convenience to the customer.

The site generates ample revenue to finance its own continual development and growth and, in 2004, WebXpress was briefed on revamping the user interface. The revamp was carefully planned with customer usability in mind and to give a more professional modern edge to the design that would appeal to the target audience.

Solution

Results

RICS Books is now the number one online supplier of books and software for the surveying, construction and property professions, with orders still rising since the site’s recent re-design.